Right of withdrawal/return
Right of withdrawal
You have the right to revoke the agreement without indication of reasons within a term of 14 days.
During this term you can use this product to a reasonable extent to evaluate the product. You are allowed to test the product similar to how you would test the product in a physical store. You can remove the product from its package, unless it is sealed. If you used the product more than is reasonably necessary for the purpose of testing, we can charge you with extra costs.
The withdrawal term expires 14 days after the day you or an appointed third party, other than the delivery service, received the product. If you simultaneously ordered multiple products with different delivery dates, the withdrawal term passes 14 days counting from the day you received the last product. If you arranged a frequent delivery agreement with us, the withdrawal term passes 14 days after the day you or an appointed third party physically received the product.
In case of ordered services, the withdrawal term expires 14 days after concluding the agreement.
If you want to use your right of withdrawal, we request you to contact us per e-mail, optionally attaching our standard form: email@example.com. You must send us the product within 14 days after sending the e-mail.
We ask of you to keep the product in its original package as much as possible when you return the product to us.
If you exercise your right of withdrawal, we will refund your payments, including shipping costs for the first delivery, as soon as possible and no later than 14 days after you confirmed you will exercise your right of withdrawal. We will refund your order using the same payment method used to order your product(s), unless you prefer a different method. You will bear the costs for the return shipping. We estimate these costs at maximum € 30,00.
Exclusion of the right of withdrawal
The right of withdrawal is not applicable in the following cases:
- Cases, booster boxes or boosters whose seal the consumer has broken.
Standard form right of withdrawal
(only fill out and send this form if you want to exercise your right of withdrawal)
To: Kai of Cards, firstname.lastname@example.org.
I/We* hereby share with you that I/we*, with regards to the agreement concerning:
- The sale of the following products:
- The delivery of the following digital content:
- The execution of the following services:
Make use of my/our right of withdrawal.
Ordered on* / received on*:
Signature of costumer(s) (only required when this form has been submitted on paper):
(*) Strike out whichever is not applicable